A: The SuperGuarantee is a program exclusively from SuperMedia that provides an easy way for consumers to search for businesses they can trust. The SuperGuarantee is a great way for a business to stand out from the competition. When consumers choose a business with the SuperGuarantee, they can count on services done right, or we'll step in and help to make it right.*

A: This offering is so unique, we're confident it's going to make us the preferred source for finding quality local businesses. This means more consumers will come to us to find what they need, which means ever more leads to your business.

A: In addition to being easy to spot in our print and online products, the SuperGuarantee is also being supported by a national advertising campaign.

A: Yes, the SuperGuarantee program is being offered at no cost to both consumers and SuperMedia's clients.

A: If your business is in a qualified service heading and you have a qualified item of advertising, you are automatically included in the SuperGuarantee program. If you would like to discuss the SuperGuarantee Program, the headings/categories that are included and whether you can qualify to participate, please contact an SuperMedia Consultant at (800) 555-4833. If you do not do business in the headings/categories included in the SuperGuarantee, you still benefit from the additional consumer usage being generated to SuperMedia's products.

A: Consumers can easily find businesses who are included in the SuperGuarantee Program by searching on Superpages.com or looking for specially marked ads in the Verizon Yellow Pages. If an eligible consumer uses a SuperGuarantee Service Provider and registers the service appointment with the SuperGuarantee Program, we will attempt to resolve disputes relating to the services provided. If a resolution cannot be reached, the consumer may be eligible to obtain a payment from us up to the limits set forth in the Terms and Conditions. For a complete description of the SuperGuarantee program, rules, eligibility requirements, and other restrictions, please see the Terms and Conditions.

A: The SuperGuarantee program does not cover products. It covers selected services performed by participating businesses. You can find a sample list of the services covered by the SuperGuarantee here. Other restrictions apply. See the Terms and Conditions.

A: If your business is in a qualified service heading and you have a qualified item of advertising, you are automatically included in the SuperGuarantee program.

A: Consumers can submit ratings and reviews at either www.superguarantee.com or at www.superpages.com. This is similar to asking neighbors for their opinion. Consumers can share their experiences by providing a review online.

A: It covers selected services performed by participating businesses. You can find a sample list of the services covered by the SuperGuarantee here. Other restrictions apply. See the Terms and Conditions.

A: The program does not apply to any materials, parts, or goods. You can find a sample list of the services covered by the SuperGuarantee here. Other restrictions apply. See the Terms and Conditions.

A: SuperMedia Inc. (OTC:SPMD) delivers products on multiple platforms to help consumers find the information they want, wherever they are. SuperMedia's multi-platform advertising solutions includes Superpages.com^®, Superpages Mobile℠, Superpages Mobile℠ for BlackBerry^®, Switchboard.com, LocalSearch.com℠, Verizon^® Yellow Pages, Verizon^® White Pages, smaller-sized portable Verizon^® Yellow Pages Companion Directories, FairPoint^® Yellow Pages, FairPoint^® White Pages, FairPoint^® Yellow Pages Companion Directories, Superpages Direct^™, and Solutions on the Move^™. For more information, visit www.supermedia.com.